CancellationAs a general rule you shall not be entitled to cancel your order once you have received confirmation of the same.However, in the unlikely event of an item on your order being unavailable, we shall communicate to you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy in case, you have already made payment for such order.We reserve the sole right to cancel your order in the following circumstances:in the event of the designated address falls outside the delivery zone offered by us;failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; orunavailability of all the items ordered by you at the time of booking the order; orfailure due to reasons beyond our control or attributable to the Merchant or the Concierge Service Provider.In the event, we are unable to find a Concierge to perform the assigned task at given point of time.
RefundsYou shall be entitled to a refund only if you pre-pay for your order at the time of placing your order on the Platform and only in the event of any of the following circumstances:your order packaging has been tampered or damaged at the time of delivery;us cancelling your order due to your delivery location following outside our designated delivery zones; oryou cancelling the order at the time of confirmation due to unavailability of the items you ordered for at the time of booking.In the event of return of the order as per the terms mentioned below.Our decision on refunds shall be at our sole discretion and shall be final and binding.All refund amounts shall be credited to your account within 3-4 business days in accordance with the terms that may be stipulated by the bank to the source account. Returns
If you are willing to return the products or items purchased through our Platform, you can raise a request for return by clicking on Help section in the App/Platform only in the following circumstances: The request for return can be placed only for the barcoded and / or sealed products. Return cannot be requested for the products under fruits and vegetables, fresh meat and flowers category.Product / item was delivered in a physically damaged condition.Product / item delivered was different from what was ordered unless explicitly confirmed by the Buyer.Product / item is different from its description on the Platform.
The process for return is as follows: You have to raise a request for return by clicking on Help section in the App/Platform which will redirect your request to our Help/Contact Centre.The Help/Contact Centre will evaluate whether the return is acceptable as per the criteria mentioned below. If the return request is rejected, the same will communicated to the Buyer through call or by an e-mail. If the return request is accepted, the Help/Contact Centre will assign the return task to the Concierge.The return requests have to be placed within 24 (Twenty Four) hours of the product/item delivered.The Concierge will pick up the product / item from you from the designated address where the product / item was delivered. The Concierge will attempt the pick-up twice in case the first attempt fails and if the second attempt for pick-up also fails due to the reason attributable to you, we shall cancel your return request.
If you seek a replacement of the product / item in event of the circumstances mentioned above, you need to raise a request for return as mentioned above wherein your request will be redirected to our Help/Contact Centre. Upon evaluating your request, our Help/Contact Centre will ask you for replacement of the product/item wherein you will have to opt for the replacement.
The criteria for accepting return and the TAT within which the return can be accepted is as follows: The return will be acceptable only if: The product / item is not tampered;The product / item should be returned with original product package with all the contents in such package which were there at the time of delivery;The return acceptance will be subject to Merchant Terms of acceptance;the return request has been placed within 24 (Twenty Four) hours of the product/item delivered.
Access to the Platform, Accuracy and security We endeavour to make the Platform available during Merchant working hours. However, we do not represent that access to the Platform will be uninterrupted, timely, error free, free of viruses or other harmful components or that such defects will be corrected.We do not warrant that the Platform will be compatible with all hardware and software which you may use. We shall not be liable for damage to, or viruses or other code that may affect, any equipment (including but not limited to your mobile device), software, data or other property as a result of your download, installation, access to or use of the Platform or your obtaining any material from, or as a result of using, the Platform. We shall also not be liable for the actions of third parties.We do not represent or warranty that the information available on the Platform will be correct, accurate or otherwise reliable.We reserve the right to suspend or withdraw access to the Platform to you personally, or to all users temporarily or permanently at any time without notice. We may any time at our sole discretion reinstate suspended users. A suspended User may not register or attempt to register with us or use the Platform in any manner whatsoever until such time that such user is reinstated by us. Relationship with operators if the Platform is accessed on mobile devices